- Conflict Resolution: 4 Expert Tips For Dealing With Cumbersome Clients
- Forbes
- How To Resolve Conflict With Your Customers
- YouTube: Small Fish Business Coaching – Tradies Toolbox
- Resolving Conflict Situations
- UC Berkley: People & Culture
- Conflict Management Techniques
- HR Personality
- How Gig Worker Responds to Negative Customer Treatment: The Effects of Work Meaningfulness and Traits of Psychological Resilience
- Frontiers: Frontiers in Psychology
RESOURCE TITLE:
Client Conflict Resolution
A conflict is a situation when the interests, needs, goals or values of involved parties interfere with one another. In the workplace, conflicts are common and inevitable. Different stakeholders may have different priorities; conflicts may involve team members, departments, projects, organization and client, boss and subordinate, organization needs vs. personal needs. It is important to understand (and apply) various conflict resolution techniques.